BUY FROM THE PARTNER OF AN INTERNATIONAL DIAMOND EXCHANGE
I want to invest
I want to sell
Why buy a diamond from VVDiamonds?
MEMBER OF THE ISRAELI DIAMOND EXCHANGE
With VVDiamonds, you are buying diamonds right from the international centre of the diamond business without any other intermediary.
WE GUARANTEE THE LOWEST PRICE
We guarantee the lowest price in the Czech Republic and Slovakia. You don’t have to look for anything else anymore.
INTERNATIONAL CERTIFICATION IS A MATTER OF COURSE
We provide only international valid certificates to all of our products (GIA, HRD or IGI). You can be 100 % sure about declared parameters.
THE WIDEST OFFER IN THE CZECH REPUBLIC AND SLOVAKIA
Check our wide offer of diamonds without any restrictions. Everything is in stock, immediately available for delivery.
SHOP SAFELY
You can check our goods during a personal meeting in our representative spaces in the center of Prague. We will provide you our professional and individual approach.
THE GUARANTEE OF MONEY BACK
We provide 14 day money back guarantee to every customer without telling the reason.
We are partners with
Do you wish to arrange a meeting with us?
We will be happy to answer your questions
I want to invest
I want to sell
Current diamond offer
Our stock inventory counts hundreds of diamonds. Please let us know description of your demanded diamond and we will get back to you in short time.
VVDiamonds s.r.o., company registration number: 05892481, with its registered office at Václavské náměstí 846/1, Nové Město,
110 00 Prague 1, registered in the Commercial Register kept at the Municipal Court in Prague, Section C, Insert 272553 (hereinafter
referred to as the ‘Seller’), as the personal data controller, hereby informs you about the processing of personal
data that it carries out in connection with the operation of the online store available at
https://www.vvdiamonds.cz/ (hereinafter referred to as the ‘Online Store’),
the conclusion of purchase contracts with customers of the Online Store (hereinafter referred to as the ‘Buyer’) and the
registration of Buyers in the Online Store. This document also includes information on the rights to which data subjects are entitled
in connection with the above processing.
For any questions about privacy and exercising your rights, please use this contact:
1. For what purpose, on what grounds and what personal data do we process?
1.1. Conclusion and performance of the purchase contract
In order for the Seller to negotiate and conclude a purchase contract with the Buyer regarding the goods offered in the Online Store,
the Seller needs the following personal data of the Buyer – natural person:
identification data of the Buyer (name, surname, date of birth, in the case of an entrepreneur also the company ID number, VAT number, registered office address),
contact details of the Buyer (e-mail, telephone number, delivery and billing address),
depending on the selected payment method, the bank account number and other payment details,
information from communication with you, information about the conclusion of the performance of the purchase contract.
Without the above information, the purchase contract cannot be concluded or executed. The legal title for the processing of this
data is the conclusion and performance of the purchase contract at the request of the Buyer.
1.2. Registration and maintenance of user account in the Online Store
The Seller allows the Buyer to register and create a user account in the Online Store. If the Buyer registers and creates a user account,
an agreement for registration and maintenance of the user account is concluded. For the purpose of the performance of this agreement, we
process the data specified in the paragraph and, in addition, the access data of the Buyer – natural person (e-mail and password in
encrypted form). Furthermore, within the user account, we process the data referred to in Section 1.1 for the purpose of recording the
Buyer’s previous orders.
The above information is necessary for the registration of the Buyer and the establishment and maintenance of their user account,
without which it is not possible to conclude or perform the agreement for registration and maintenance of the user account.
The legal grounds for the processing of this data is the conclusion and performance of the agreement at the request of the Buyer.
1.3. Compliance with legal obligations
The Seller must process personal data in cases where it is required to do so by law. For this purpose, the Seller processes personal data
in particular to the extent required by the relevant legislation in connection with the Seller’s obligation to handle Buyer complaints,
to maintain accounting records and in the performance of related tax obligations, to fulfil obligations under the AML Act, or to fulfil the
obligations imposed by the Archiving Act.
1.4. Legitimate interests of the Seller
In justified cases, the Seller may also process personal data on the basis of a legal title, which is the protection of its legitimate
interests. However, the Seller always carefully assesses and ensures that the interest in processing your data for this purpose does not
unreasonably interfere with your privacy.
Identification of persons acting for the Buyer – legal entity: These are typically members of governing bodies,
employees or other authorised persons who are not a party to the contract with the Seller but who enter into the contract on behalf
of the Buyer, communicate with the Seller and otherwise deal with the Seller on behalf of the Buyer. We need the personal data of
these persons in order to communicate and negotiate with the Buyer for the purpose of concluding a purchase contract or an agreement for
registration and maintenance of a user account with the Buyer, its further performance, or the exercise of the Buyer’s rights. For these
persons, we usually process name, surname, e-mail, telephone number, delivery address, data on employment or other relationship to the Buyer
and data from communication with them.
Proof of acceptance of the terms and conditions: In the case of concluding a contract with the Buyer online
(by electronic means), we store the data necessary to identify the Buyer as a contracting party in order to have a time stamp as
proof of the conclusion of the contract and of the acceptance of our terms and conditions in specific wording in case of later doubts or disputes.
Securing the technical functioning of the Online Store and recording consent: We use technical and preference cookies in
the Online Store to ensure safe, stable, necessary and fully functional operation and optimal performance of the Online Store. We also use
preference cookies to record consent to the use of analytical and marketing cookies. For more information about Cookies on the Online
Store, please visit https://www.vvdiamonds.cz/cookies.html.
Defending and pursuing legal claims: We process personal data for the purpose of protecting our legitimate interest,
which is to ensure our ability to defend ourselves in any legal disputes, court proceedings or inspections by state authorities or other
public authorities (typically the CTIA, etc.). We process the data to be able to prove, if necessary, that we have acted in accordance
with our contractual obligations and the law. In this context, we typically process the identification and contact data of the Buyer or
persons acting with us on behalf of the Buyer, data on concluded contracts, their performance and communication with the Buyer or persons
acting on behalf of the Buyer.
1.5. Analysis of the use of the Online Store and its improvement (Cookies)
The Operator logs the activity of participants who have a user account in the Online Store and also uses cookies (or other similar tracking
technologies, together referred to as ‘Cookies’) in the Online Store to collect information about the activity of registered and non-registered
visitors to the Online Store. The data collected by means of cookies and logging the activity of registered participants is further
processed by the Operator for the following purposes:
Online Store traffic analysis: to improve the user experience and relevance of the Online Store content.
Personalised advertising: The Operator monitors the behaviour of visitors to the Online Store in order to display advertisements that
are relevant based on the previous activity of the Online Store visitor. Information about visitor interaction
with ads and post-click activity is processed to evaluate the effectiveness of advertising campaigns. Visitors are profiled
and grouped into segments based on data from marketing cookies, which helps to understand the target audience and focus
the Operator’s marketing strategy.
In this context, the following personal data may be processed:
information about consent to the use of Cookies and the setting of the visitor's Cookie preferences within the Cookie banner in the
Online Store (visitor's consent ID, date and time of consent, Cookies allowed),
information collected by enabled Cookies, including traffic sources, pages visited, time spent on each page, clicks and navigation paths,
information about visitor interaction with ads and post-click activity, visitor segmentation for ad targeting purposes,
visitor device and location information (IP address, device type, operating system and general geographic location),
information on the use of the Online Store and its sub-functions by the participant with a user account.
The Seller processes the aforementioned personal data on the basis of the legal grounds, which is the consent of the data subject
(specifically, the possibility of analysing traffic and use of the Online Store, displaying relevant targeted advertisements, evaluating
advertising campaigns and the possibility of demonstrating compliance with the legal obligations of the Seller in the area of the use of Cookies).
For more information about Cookies in the Online Store, the purposes for which they are used, the legal reasons for their collection and other
details, please visit https://www.vvdiamonds.cz/cookies.html.
1.6. Sending commercial communications
In the case of Buyers with whom we have concluded a purchase contract or who have registered in the Online Store and created a user account,
and in connection with this we have obtained their e-mail addresses and/or telephone numbers and who have actively and voluntarily subscribed
to our newsletters, we process the personal data of these persons in the scope of the e-mail addresses and telephone numbers for the purpose
of sending information and news about our services and products (commercial communications).
The processing of personal data for the purpose of sending commercial communications is, in the case of Buyers with whom we have entered into a
purchase contract or who have a user account, the legitimate interest of the Seller to inform about the latest offers from the Seller.
The grounds for the processing of personal data for the purpose of sending commercial communications is their consent, which has been given just
by subscribing to commercial communications.
If you no longer wish to receive these messages from us, you can unsubscribe at any time, free of charge, by following the procedure set out in
each commercial communication sent, or within your user account, or you can contact us at any time at the contact e-mail address mentioned above in
this document.
2. From whom do we receive personal data and to whom do we transfer it?
We primarily collect personal data from data subjects. We do not collect any other information about you, except for the information
you give us yourself or that is generated by your activity in the Online Store. You are only obliged to provide us with accurate
information and you must update your information if your personal data changes.
We may transfer personal data under the conditions laid down by law to public authorities where we are required to do so by law or
where the authority in question requests us to do so within the scope of its powers.
We use the following processors for data processing:
ARGO22 s.r.o., company ID No.: 24710237, with its registered office at Radniční 133/1, České Budějovice 1, 370 01 České Budějovice,
Smartsupp.com, s.r.o., company ID No.: 03668681, with its registered office at Šumavská 524/31, Veveří, 602 00 Brno,
Seznam.cz, a.s., company ID No.: 26168685, with its registered office at Radlická 3294/10, Smíchov, 150 00 Prague 5,
Meta Platforms Ireland Limited, registration number 462932, whose registered office is at Merrion Road, Ballsbridge, Dublin D04 X2K5, Ireland,
Google Ireland Limited, registration number 368047, with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland,
ECOMAIL.CZ, s.r.o., company ID No.: 02762943, with its registered office at Na Zderaze 1275/15, 120 00 Prague 2.
Personal data may also be transferred to our business partners who act as independent data controllers with respect to your personal data.
These include cooperating carriers used to deliver goods, persons providing goldsmithery and jewellery services, as well as companies
providing accounting services.
Personal data may be transferred to the following business partners:
Česká pošta, s.p., company ID No.: 47114983, with its registered office at Prague 1, Politických vězňů 909/4, Postcode 22599;
Slovenská pošta, a.s., company ID No.: 36 631 124, with its registered office at Partizánska cesta 9, Banská Bystrica 975 99, Slovak Republic;
Petr Pluhař, company ID No.: 71649786, with its registered office at Jerevanská 1064/7, 100 00, Prague 10 – Vršovice,
DAFI, a.s., company ID No.: 25156292, located at Dr. Stejskala 111/6, 370 01, České Budějovice.
Personal data is not transferred outside the EU unless otherwise stated above.
3. How do we process personal data?
We primarily process your personal data in electronic form manually or by automated means in our IT systems or in the systems of our
individual processors. Personal data may also be processed manually in accordance with the relevant purpose where manual processing
is necessary or appropriate.
Our employees or other persons working for us may act in the administration of your data, including for the purpose of correcting errors,
inaccuracies, etc. However, these persons may only process personal data under the conditions and to the extent stated above and are bound
by the obligation of confidentiality of personal data and security measures, the disclosure of which would compromise the security of personal data.
We always process personal data in accordance with the relevant legal regulations and ensure due care and protection. We make sure that
you do not suffer harm to your rights, in particular your right to human dignity and your right to a private and personal life.
4. How long do we process personal data?
4.1. Purchase contract and agreement for user account registration and maintenance
We process personal data processed for the purposes of concluding and performing the contract with the Buyer for the period of
concluding and performing the Contract (i.e. for the time necessary to fulfil the obligations arising from the purchase contract, or
for the duration of your registration in the Online Store).
Even then, we may process personal data for the following purposes:
4.2. Compliance with legal obligations
We process personal data processed under our legal obligations within the time limits set by these laws.
We must process personal data that is required by the legal regulations governing the Seller’s tax and accounting obligations
(typically billing data and information about the performance provided) for accounting and tax compliance purposes. The processing
period is 5 years from the end of the accounting period; in the case of documents relevant for VAT payments it is 10 years from the
end of the tax period in which the transaction took place. We archive relevant personal data in accordance with the requirements of the
Archiving Act for the periods specified therein. We store the data processed for the purpose of handling complaints for the duration of
the period for exercising rights from defective performance, or for the duration of the warranty period.
4.3. Legitimate interests
We continue to process personal data after termination of the contract with the Buyer to protect our legitimate interests (i.e. to defend
against any claims of the Buyer or third parties, including in court) for the duration of the relevant limitation periods. Unless the
relevant proceedings are initiated, we retain this data for a period of 5 (five) years after the termination of the contractual relationship
with the Buyer.
4.4. Analysis of the use of the Online Store and its improvement (Cookies)
We send commercial communications as described above, and we process personal data for these purposes until you unsubscribe
from receiving them in accordance with the procedure set out in Section 1 of this document.
4.6. Longer processing
Personal data may also be processed for longer periods than the above if there is a relevant reason for further processing,
typically an administrative or judicial proceeding for which the personal data is relevant.
5. What are your rights?
In the first instance, you have the right to ask us for access to your personal data, including a copy of all your personal data.
You can do this by using the email listed in the header of this document.
Withdrawal of consent to processing: If we process your personal data on the basis of your consent, you may freely and
free of charge withdraw your consent to the processing at any time by using your user account, the contact email mentioned above or otherwise
as stated elsewhere in this document. In this case, we will no longer process your personal data processed on the basis of your consent.
It is not possible to withdraw consent to the processing of personal data that are not processed on the basis of consent. However, we
will always assess, on the basis of your request, whether it is still necessary to process your personal data for any of the above purposes.
Your other rights:
We will always keep you informed about:
the purpose of processing personal data,
the personal data or categories of personal data subject to processing, including any available information about their source,
the nature of the automated decision-making, including profiling, and information concerning the procedure used, as well as the significance
and foreseeable consequences of such decision-making for the data subject,
the recipients or categories of recipients to whom the personal data has been or will be transferred and, in the case of a transfer of
personal data to a third country, the appropriate safeguards applicable to the transfer to ensure the security of the personal data,
the planned period for which the personal data will be stored or, if this cannot be determined, the criteria used to determine that period,
any available information about the source of the personal data unless it is obtained from you.
Your other rights include:
to ask us for an explanation,
request that we rectify the situation, which may include, in particular, blocking, rectification, completion, restriction of
processing or destruction of personal data (right to be forgotten),
request a copy of the personal data processed or to request personal data relating to you in a structured, commonly used and
machine-readable format and to transmit that data to another controller without any hindrance from us,
file a query or complaint with the Office for Personal Data Protection,
object to the processing of personal data concerning you.
6. How we protect your personal data
We protect your data. This is mainly done by the following security means: implementation and enforcement of internal data protection regulations,
antivirus protection, firewalls, encryption, access control to personal data and authorisation data, backups, physical means of protection, etc.
COOKIE POLICY
Dear visitor,
VVDiamonds s.r.o., company registration number: 05892481, with its registered office at Václavské náměstí 846/1, Nové Město,
110 00 Prague 1, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 272553 (hereinafter
referred to as the ‘Operator’), as the Operator of the website accessible
from https://www.vvdiamonds.cz/ (hereinafter referred to as the ‘Website’)
hereby informs you about why and how cookies are used in connection with the operation of the Website.
1. What are cookies and what are they for?
Cookies are small, simple text files (usually a few kB in size) that your web browser stores on your terminal device (typically a computer or phone)
that you use to access a website when you visit a website.
Cookies may typically contain information about your terminal device and other information about your use of the website (e.g. the data
entered in forms, the operating system or browser version you use, or your language settings). With this information, it is possible to ensure
the correct functionality and security of the website, or improve and speed up work with it. Cookies also allow websites to be tailored to
the preferences and needs of the individual visitor.
Cookies are commonly used by websites and mobile applications and are not harmful to your system.
2. What types of cookies are there?
There are a number of different cookie types, which are generally distinguished according to the criteria listed below.
2.1. Purpose of cookies
Cookies can serve a variety of purposes. This distinction is also important because the visitor to the Website has the opportunity to
decide which cookies will be used, depending on their purpose. Typically, these are as follows:
Technical cookies
Or necessary cookies. Without these cookies, the website would simply not function properly at all, and you would not be able to use its
basic functions. Technical cookies are the only ones that can be used even if the visitor does not give us explicit consent.
Preference cookies
Preference cookies enable a website to remember a visitor's preferences (e.g. language settings, etc.) and to recognise that the visitor
is returning to the website, thus enabling the website to be tailored to the visitor and make it more convenient to use.
Analytical cookies
These cookies allow us to track statistical data about visits to and use of the website (typically, how many unique visitors have visited
the website, clicked on a particular link, used a particular feature, whether the visitor received an error message, how long the visitor
stayed, etc.), and to improve the website based on this.
Marketing cookies
This type of cookie helps to target the advertising displayed to website visitors so that it displays advertising relevant to
the visitor's previous activity and interests, and does not bother visitors with irrelevant advertising. At the same time, marketing
cookies can help determine the effectiveness of advertising on the website.
Preference, analytical and marketing cookies can only be used with your consent. You can set or refuse the use of these cookies
types on our Website by following the procedure described in Section 6 of this document.
3. Cookie retention period
According to the period of time for which cookies are stored (the so-called cookie lifetime), they are usually differentiated into:
Session cookies
These cookies are stored on a visitor’s device until the visitor leaves the website and are then deleted. Such cookies are used to
remember information as the visitor moves between pages, so that it is not necessary to re-enter or fill in information that has already
been entered. Typically when filling in forms on websites, etc.
Persistent cookies
Persistent cookies remain stored on a visitor’s device after the visitor leaves the website and will remember them as a returning visitor.
The length of time cookies are stored always depends on the specific cookie (see the table below for an overview of cookies used on the Website).
4. Origin of cookies
Cookies can also be differentiated according to who places and handles them on the visitor’s device.
Own cookies
Not first-party cookies. These are cookies that are placed on your device by the website you are currently visiting (i.e. in the case
of a visit to our Website, they are placed by our Website).
Third party cookies
Or third-party cookies. These are those cookies that are stored on your device by someone other than the web page you have just viewed.
Third-party cookies are processed by third parties who store them on your device. We do not have access to or control over third-party
cookies. For more information on how these third parties work with cookies, please contact these third parties directly.
5. So what cookies does our Website use?
The cookies currently used on our Website are listed below. Please note that the exact list of cookies used may vary from user to user,
depending in particular on the actions taken on the Website, the source of the visit, the browser used and other circumstances. For
these reasons, cookies not listed below may also occur during your use of the Website.
5.1. Own cookies
Cookie name
Purpose
Type
Legal ground for processing
Retention period
udid
The unique identifier of a specific user session.
Technical
Legitimate interest
1 month
cookie_consent
Functioning of the cookie bar (setting of cookie preferences).
Preference
Legitimate interest
6 months
vvd_last_product_viewed
Recording of the last displayed product.
Technical
Legitimate interest
1 day
vvd_configurator
Configurator.
Technical
Legitimate interest
2 months
vvd_configurator_rings
Wedding ring configurator.
Technical
Legitimate interest
2 months
vvd_sorting
Sorting of products.
Technical
Legitimate interest
For the length of the session
vvd_cart
Functioning of the cart.
Technical
Performance of the contract
2 months
_fbp
Facebook Pixel cookies for their advertising products. It is used to track visitors to the Website. It is used to distinguish and track unique visitors to the Website.
Marketing
Consent
3 months
_ga
Google Analytics cookie, recognising individual visitors, tracking traffic and usage of the Website.
Analytical
Consent
1 month
_ga_*
A Google Analytics cookie that allows you to maintain session status for a unique visitor to the Website.
Analytical
Consent
1 month
_gac_UA-[property-id]
A Google Analytics cookie, used to personalise ads, stores and counts page views.
Analytical
Consent
3 months
_gat_UA-[property-id]
A Google Analytics cookie, which is used to identify the user, counts visits to the web page and stores this information.
Analytical
Consent
1 hour
_gcl_au
A Google Analytics cookie, used to store information about ads and to evaluate conversions (e.g. purchase, registration) after coming from a page with an ad.
Analytical
Consent
3 months
_gcl_aw
A Google Analytics cookie, used to personalise the ads you see.
Marketing
Consent
3 months
_gcl_gs
A Google Analytics cookie is used to collect marketing data, capture and store redirects from Google ads.
Marketing
Consent
3 months
_gid
Google Analytics cookies that identify unique users in order to group their activity across multiple sessions.
Analytical
Consent
1 day
ssupp
A cookie necessary for the functioning of the online support chat.
Technical
Legitimate interest
6 months
5.2. Third party cookies
Cookie name
Origin
Purpose
Type
Legal ground for processing
Retention period
test_cookie
doubleclick.net
Determine whether your browser supports cookies.
Analytical
Consent
1 hour
IDE
doubleclick.net
Personalisation of displayed ads
Marketing
Consent
1 year
__Secure-ENID
google.com
Google services settings.
Analytical
Consent
9 months
AEC
google.com
Spam detection.
Technical
Legitimate interest
20 days
__Secure-1PAPISID
google.cz
Used to personalise the ads you see
Marketing
Consent
4 months
__Secure-1PSID
google.cz
Used to personalise the ads you see
Marketing
Consent
4 months
__Secure-1PSIDCC
google.cz
Used to personalise the ads you see
Marketing
Consent
1 year
__Secure-1PSIDTS
google.cz
Used to personalise the ads you see
Marketing
Consent
1 year
__Secure-3PAPISID
google.cz
Used to personalise the ads you see
Marketing
Consent
1 year
__Secure-3PSID
google.cz
Used to personalise the ads you see
Marketing
Consent
1 year
__Secure-3PSIDCC
google.cz
Used to personalise the ads you see
Marketing
Consent
1 year
__Secure-3PSIDTS
google.cz
Used to personalise the ads you see
Marketing
Consent
1 year
APISID
google.cz
Used to personalise the ads you see
Marketing
Consent
4 months
HSID
google.cz
Log in to Google.
Technical
Legitimate interest
4 months
NID
google.cz
Showing ads to non-logged-in Google users.
Marketing
Consent
6 months
SAPISID
google.cz
It is used to personalise the ads you see.
Marketing
Consent
4 months
SID
google.cz
Log in to Google.
Technical
Legitimate interest
4 months
SIDCC
google.com
Website browsing security.
Technical
Legitimate interest
1 year
SSID
google.cz
Log in to Google.
Technical
Legitimate interest
4 months
sid
seznam.cz
Functioning of targeted advertising, creation of retargeting or conversion scripts.
Marketing
Consent
1 month
DV
google.com
Data collection and redirection for Google ads.
Marketing
Consent
1 hour
SOCS
google.com
Collection of information about your cookie settings by Google.
Marketing
Consent
1 month
user-flags
seznam.cz
8 months
6. How can you manage the cookies used?
Browser settings
You can always disable cookies completely by changing the settings in your internet browser. However, if you disable cookies across the board,
the Website is unlikely to function as intended.
Within the cookie bar on the Website
We will always ask for your consent to use cookies that are not necessary for the functioning of the Website (i.e. the use of preference, analytical
and marketing cookies). You can give us this consent via the cookie bar that appears on your first visit to the Website, or if your preferences
need to be updated.
Consent to the use of cookies is voluntary. If you do not want it, you do not have to give it to us. We cannot process preference, analytical
and marketing cookies without your consent.
Withdrawing consent and changing settings
Once you have given your consent to the use of cookies, you can withdraw your consent at any time, either by adjusting your browser
settings (where you can disable the use of cookies completely, see above) or by adjusting your settings for cookies used for individual
purposes directly within the cookie bar on the Website (by clicking on ‘cookie settings’ on the bottom bar of the Website).
You can also delete the cookies stored in your internet browser at any time.
Withdrawing consent to the use of cookies or deleting cookies may adversely affect the use of the Website.
7. Further information and contact
For more information on how the Operator processes personal data, as well as information on how to exercise your rights in this regard,
please refer to the Information on personal data processing available at
https://www.vvdiamonds.cz/gdpr.html.
For questions about cookies and your privacy, please contact us by
email: [email protected]
This Personal Data Processing Policy is effective from 12 August 2025.
GENERAL TERMS AND CONDITIONS
1. INTRODUCTORY PROVISIONS
1.1. These terms and conditions (hereinafter referred to as the ‘Terms and Conditions’) of the trading company VVDiamonds s.r.o.
company ID No.: 058 92 481, VAT ID No.: CZ05892481 with its registered office at Václavské náměstí 846/1, 110 00, Prague 1,
(hereinafter referred to as the ‘Seller’) regulate the mutual rights and obligations of the parties arising in connection
with or on the basis of a purchase contract (hereinafter referred to as the ‘Purchase Contract’) concluded between the Seller
and a natural or legal person (hereinafter referred to as the ‘Buyer’) using the Seller’s online store. The online store is
operated by the Seller at the internet address www.vvdiamonds.cz, through a web interface
(hereinafter referred to as the ‘ Online Store Web Interface’).
1.2. The Terms and Conditions further regulate the rights and obligations of the contracting parties when using the Seller’s website
located at www.vvdiamonds.cz (hereinafter referred to as the ‘Website’) and other related
legal relations. The Terms and Conditions do not apply to cases where a person who intends to purchase goods from the Seller is
acting in the course of their business when ordering goods.
1.3. Provisions deviating from the Terms and Conditions may be agreed in the Purchase Contract. Any deviating provisions in the
Purchase Contract shall prevail over the provisions of the Terms and Conditions.
1.4. The provisions of the Terms and Conditions are an integral part of the Purchase Contract. The Purchase Contract and the
Terms and Conditions are drawn up in the Czech language. The Purchase Contract can be concluded in Czech.
1.5. The Seller may change or supplement the wording of the Terms and Conditions. This addition and/or change will be
published in the Online Store Interface and information about this addition and/or change will also be sent to the registered
Buyer’s contact e-mail address specified in the user account. On the effective date of the new version of the Terms and Conditions, the
previous version of the Terms and Conditions shall cease to be effective. If the Buyer does not agree with the changes, they have the
right to terminate the registration at any time. Changes to the Terms and Conditions do not affect contracts concluded while the original
Terms and Conditions were still in force.
2. USER ACCOUNT
2.1. Based on the Buyer’s registration made on the Website, the Buyer can access their user interface.
The Buyer can order goods from their user interface (hereinafter referred to as the ‘User Account’).
2.2. If the Online Store Interface allows it, the Buyer can also order goods without registration directly from the Online
Store Web Interface. In this case, the Buyer is not entitled to a discount for registration.
2.3. When registering on the Website and when ordering goods, the Buyer is obliged to provide correct and truthful information.
The Buyer is obliged to update the data in the User Account in case of any change. The data provided by the Buyer in the User
Account and when ordering goods is considered correct by the Seller. The Buyer is responsible for the accuracy and completeness
of the data provided in the User Account.
2.4. Access to the User Account is secured with a user name and password. The Buyer shall maintain confidentiality regarding
the information necessary to access their User Account and acknowledges that the Seller shall not be liable for any breach of
this obligation by the Buyer.
2.5. The Buyer is not entitled to allow third parties to use the User Account.
2.6. The Seller may cancel the User Account, in particular if the Buyer does not use their User Account for more than
1,000 days or if the Buyer breaches their obligations under the Purchase Contract (including the Terms and Conditions).
2.7. The Buyer acknowledges that the User Account may not be available continuously, especially with regard to the necessary
maintenance of the Seller’s hardware and software equipment, or the necessary maintenance of hardware and software equipment of third parties.
2.8. By registering, the Buyer confirms that they have read these Terms and Conditions and agree to their wording.
The Buyer also confirms that they acknowledge the information on the processing of personal data available for consultation,
inter alia, in the Online Store Web Interface.
2.9. The Buyer is entitled to cancel their User Account a t any time and thus terminate the registration through the Online Store
Web Interface. This does not affect any already concluded contracts.
3. CONCLUSION OF THE PURCHASE CONTRACT
3.1. The Online Store Web Interface contains a list of goods offered for sale by the Seller, including the prices of each item on offer.
The prices of the offered goods are shown on the front page without value added tax and all related charges without postage, and after
clicking on the details the prices are shown including taxes and all related charges except postage. The offer for sale of goods and the
prices of these goods remain valid for the time they are displayed in the Online Store Web Interface. This provision does not restrict
the Seller’s ability to conclude the purchase contract on individually agreed terms. All offers for sale of goods placed in the
Online Store Web Interface are non-binding and the Seller is not obliged to conclude a purchase contract for these goods. Section 1732(2)
of the Civil Code shall not apply.
3.2. The Online Store Web Interface also contains information on the costs associated with packaging and delivery of goods.
Information about the costs associated with packaging and delivery of goods listed in the Online Store Web Interface is only valid
in cases where the goods are delivered within the Czech Republic and Slovakia; for sending goods abroad, the Buyer will be informed
about the additional cost.
3.3. To order goods, the Buyer fills in the order form in the Online Store Web Interface. The order form contains in particular
information about: the ordered goods (the ordered goods are ‘inserted’ by the Buyer into the electronic shopping cart of the Online
Store Web Interface), the method of payment of the purchase price of the goods, information about the required method of delivery of
the ordered goods and information about the costs associated with the delivery of the goods (hereinafter collectively referred to as the ‘Order’).
3.4. Before sending an Order to the Seller, the Buyer is obliged to check the data that the Buyer has entered in the Order.
After the Order has been sent, the Buyer can no longer change the data entered in the order form or correct errors in it.
The Buyer sends the Order to the Seller by clicking on the ‘Complete order’ button. The Seller shall confirm receipt of the Order to the
Buyer immediately upon receipt of the Order by e-mail to the Buyer’s e-mail address specified in the User Account or in the Order
(hereinafter referred to as the ‘Buyer's e-mail address’). Upon receipt of the Order, the Seller shall contact the Buyer by telephone
and confirm the Order with the Buyer, and the Order may be modified, including the information entered in the order form.
The Buyer is bound by the Order confirmed by telephone.
3.5. By submitting the Order, the Buyer confirms that they have read these Terms and Conditions of the Seller and that they agree
with them, and furthermore that they acknowledge the information on the processing of personal data by the Seller.
3.6. Depending on the nature of the Order (quantity of goods, amount of the purchase price, estimated shipping costs), the
Seller is always entitled to ask the Buyer for additional order confirmation (for example, in writing or by phone).
3.7. The contractual relationship between the Seller and the Buyer is established, i.e., the contract between the Seller and
the Buyer is made upon payment of the price of the goods or advance payment.
3.8. In the case of an Order with a value equal to or greater than EUR 10,000, the Seller is entitled to ask the Buyer to inspect
and purchase the goods at the Seller’s premises. The Order in this case does not bind the Buyer to pay and is not a contract
concluded by distance or off-premises. The Seller reserves the right to refuse to conclude the contract in the event that the Buyer
refuses to inspect and purchase the goods on the premises. The same applies to an Order to which the parties will conclude an agreement
on the provision of an advance payment according to Section 4.8 of the Terms and Conditions.
3.9. The Buyer acknowledges that the Seller is not obliged to conclude the Purchase Contract, especially with persons who have
previously materially breached the Purchase Contract (including the Terms and Conditions). The Buyer acknowledges that the
Seller is entitled to refuse to do business with the Buyer without giving any reason.
3.10. The Buyer agrees to the use of remote communication means in concluding the Purchase Contract. Costs incurred by the
Buyer when using remote means of communication in connection with the conclusion of the Purchase Contract (costs of internet
connection, costs of telephone calls) shall be borne by the Buyer themselves.
4. PRICE OF GOODS AND PAYMENT TERMS
4.1. The price of the goods and any costs associated with the delivery of the goods under the Purchase Contract can be paid by the
Buyer to the Seller in the following ways: in cash upon personal receipt;
in cash on delivery at the place of delivery specified by the Buyer in the Order; by cashless transfer to the Seller’s account:
4.2. Accounts held with Česká spořitelna, a.s.:
CZK: 9872892/0800,
EUR: 9872972/0800,
USD: 9873182/0800.
4.3. Account held with Komerční banka, a.s.
CZK: 115-3946680207/0100.
(hereinafter referred to as the ‘Seller’s Account’);
4.4. Together with the purchase price, the Buyer is also obliged to pay the Seller the costs associated with the packaging and
delivery of the goods. Unless expressly stated otherwise, the purchase price shall also include the cost associated with the delivery of the goods.
4.5. In the case of payment in cash upon personal receipt or in the case of payment on delivery, the purchase price is payable upon
receipt of the goods. In the case of non-cash payment, the purchase price is payable within seven days of the telephone confirmation
according to Section 3.4 of the Terms and Conditions.
4.6. In the case of non-cash payment by transfer to the Seller’s account, the Buyer is obliged to indicate the correct variable
symbol of payment when paying the purchase price of the goods. In the case of non-cash payment, the Buyer’s obligation to pay the
purchase price is fulfilled at the moment of crediting the relevant amount to the Seller’s Account.
4.7. The Seller is entitled, especially in the event that the Buyer fails to confirm the Order in accordance with Section 3 of
these Terms and Conditions, to require payment of the full purchase price before the goods are shipped to the Buyer (in cases where
the Buyer has not chosen personal receipt of the goods).
4.8. The Seller is entitled to negotiate an agreement with the Buyer to provide an advance payment. The terms of this agreement
will be negotiated between the Buyer and Seller on a case-by-case basis.
4.9. Any discounts on the price of the goods provided by the Seller cannot be combined with each other.
4.10. If it is customary in the commercial relationship or if it is stipulated by generally binding legal regulations, the
Seller shall issue a tax document, an invoice, to the Buyer in respect of payments made under the Purchase Contract.
The Seller is a payer of value added tax. The Seller shall issue a tax document – invoice to the Buyer after the Order of goods has been
received and shall send it in electronic form to the Buyer’s electronic address specified in the Order, or assigned to the Buyer’s user
account, or shall deliver it in physical form in accordance with Section 11.4 of the Terms and Conditions.
5. WITHDRAWAL FROM THE PURCHASE CONTRACT
5.1. The Buyer acknowledges that pursuant to the provisions of Section 1837(d) of Act No. 89/2012 Coll., the Civil Code,
as amended (hereinafter referred to as the ‘Civil Code’), it is not possible to withdraw from a contract for the supply of
goods manufactured to the Buyer’s requirements or adapted to the Buyer’s personal needs (goods made to order). The Contract may
additionally not be withdrawn from in the sense of the previous sentence in cases where the subject of the Contract is goods produced
on the basis of the Buyer’s Order, or the goods are modified according to the Buyer’s Order (e.g. size adjustment according to the data
required by the Buyer), or the goods are provided by the Seller on the basis of the Buyer’s Order (the goods are not in the Seller’s regular offer).
5.2. If this is not a case referred to in these Terms and Conditions or in the law, when the Purchase Contract cannot be withdrawn from,
the Buyer has the right to withdraw from the Purchase Contract without giving any reason, in accordance with the provisions of
Section 1829(1) of the Civil Code, within fourteen (14) days of receipt of the goods by the Buyer or a third party designated by the Buyer.
To meet the time limit, it is sufficient to send the notice before the time limit expires. A notice of withdrawal from the Purchase Contract
must be delivered to the Seller at the Seller’s business address or at the Seller’s e-mail address. To withdraw from the contract, the Buyer
can use the form available at https://www.vvdiamonds.cz/formular-odstoupeni-od-smlouvy.html
or any other unambiguous statement. The Seller shall acknowledge receipt of the notice to the Buyer.
5.3. The Seller is entitled to withdraw from the Purchase Contract in the event that the Buyer fails to provide the necessary cooperation
for its identification and inspection to the extent required by Act No. 253/2008 Coll., on certain measures against the legalisation of
proceeds of crime and financing of terrorism.
5.4. In the event of withdrawal from the contract according to these Terms and Conditions, the Purchase Contract is cancelled f
rom the beginning. In the event of withdrawal, the Buyer shall return the goods without undue delay, no later than fourteen (14)
days from the date of withdrawal, or hand them over at the Seller’s registered office. The time limit is deemed to be maintained if
the Buyer sends the goods back before the lapse of fourteen (14) days. The direct cost associated with the return of the goods are borne
by the Buyer. The goods must be returned to the Seller undamaged and unworn and in their original packaging. The Buyer is liable for any
diminution in the value of the goods resulting from handling the goods in a manner other than that necessary to acquaint the Buyer with
the nature, characteristics and functionality of the goods, including any wear and tear and damage to the goods, even to the full extent
of the value of the goods.
5.5. Within ten (10) days of receipt of returned goods by the Buyer under these Terms and Conditions, the Seller shall be entitled to
examine the returned goods, in particular to determine whether the returned goods are damaged, worn or partially consumed.
5.6. In the event of withdrawal from the contract under these Terms and Conditions, the Seller shall refund the purchase price
(excluding the cost incurred for delivery of the goods) to the Buyer within fourteen (14) days of withdrawal from the contract, cashlessly
into the account designated by the Buyer. The Seller is also entitled to refund the purchase price in cash already upon return of the
goods by the Buyer (in case of personal return). The Seller may wait to refund the purchase price for the goods until the returned
goods are received from the Buyer or the Buyer proves that the goods have been sent back, whichever comes first.
6. TRANSPORT AND DELIVERY OF GOODS
6.1. Delivery times vary according to the type of goods ordered. Availability is always indicated for each item. Estimated delivery
times are always specified during the telephone order confirmation.
6.2. The Buyer chooses the method of transport and delivery of goods in the Order according to the options offered by the Seller
at the moment in the Online Store. If the method of transport is agreed upon at the request of the Buyer, the Buyer bears the risk
and any additional costs associated with this method of transport.
6.3. If the Seller is obliged under the Purchase Contract to deliver the goods to the place specified by the Buyer in the Order,
the Buyer is obliged to take delivery of the goods upon delivery. If the Buyer does not take delivery of the goods upon delivery,
nor within the following seven (7) days from the first attempted delivery, the Seller shall be entitled to withdraw from the Purchase Contract.
6.4. In the event that for reasons on the Buyer’s part it is necessary to deliver the goods repeatedly or in a different way than specified
in the Order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods, or the costs associated with a different
method of delivery.
6.5. Upon receipt of the goods from the carrier, the Buyer is obliged to check the integrity of the packaging of the goods and in the event
of any defects immediately notify the carrier. In the event of a breach of the packaging indicating that the shipment has been tampered with,
the Buyer may not accept the shipment from the carrier. By signing the delivery note, the Buyer confirms that the shipment of goods has met
all conditions and requirements and that any later claims regarding the damage to the packaging of the shipment cannot be taken into account.
6.6. Other rights and obligations of the parties in the carriage of the goods may be regulated by the Seller’s delivery conditions.
6.7. If the Seller is in default in delivering the goods, the Buyer may withdraw from the Contract if the Seller fails to fulfil its obligation
even within an additional reasonable period of time granted by the Buyer. The Buyer may withdraw from the Contract without additional time
only if the Seller has refused to perform or if performance at the specified time is necessary in view of the circumstances at the conclusion
of the Contract or the Buyer has notified the Seller before the conclusion of the Contract that delivery at a certain time is necessary.
The Seller shall return to the Buyer without undue delay after withdrawal from the Contract all monetary payments effected by the Buyer
under the Contract.
7. QUALITY OF GOODS UPON RECEIPT
7.1. The Seller shall be liable to the Buyer for the fact that the goods are free from defects upon receipt by the Buyer. In particular, the
Seller shall be liable to the Buyer that the goods:
7.1.1. conforms to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other
agreed characteristics,
7.1.2. is suitable for the purpose for which the Buyer requires it and to which the Seller has agreed.
7.2. The Seller is liable to the Buyer that in addition to the agreed characteristics:
7.2.1. the goods are fit for the purpose for which the goods are normally used, including with regard to the rights of third parties,
legislation, technical standards or industry codes of practice if there are no technical standards,
7.2.2. the goods correspond in quantity, quality and other characteristics, including durability, functionality and safety, to the usual
characteristics of goods of the same kind that the Buyer can reasonably expect, also taking into account public statements made by the Seller
or another person in the same contractual chain, in particular advertising or labelling,
7.2.3. the goods are supplied with such accessories, including packaging and instructions for use, as the Buyer may reasonably expect; and
7.2.4. the goods correspond in quality or workmanship to the sample or model provided by the Seller to the Buyer prior to the conclusion of
the Contract.
7.3. The Seller shall not be bound by the public statement referred to in Section 7.2.2 if they prove that they were not aware of it or that
it was modified at the time of the conclusion of the Contract in at least a comparable manner to the way in which it was made or that it
could not have influenced the purchase decision.
7.4. Section 7.2 shall not apply if the Seller has specifically notified the Buyer prior to the conclusion of the Contract that a feature of
the goods differs and the Buyer has expressly agreed to this when concluding the Contract.
7.5. If a defect appears within one year of receipt, the goods shall be deemed to have been defective upon receipt unless the nature of the goods
or the defect precludes this. This period does not run for the time during which the Buyer cannot use the goods if the Buyer has rightfully
complained about the defect.
8. LIABILITY FOR DEFECTS
8.1. If the goods do not have the characteristics according to Article 7 of these Terms and Conditions, they are defective. The rights and
obligations of the contracting parties regarding the Seller’s liability for defects, including the Seller’s warranty liability, are governed
by the applicable generally binding regulations (in particular the relevant provisions of the Civil Code).
8.2. The Buyer may complain about a defect that occurs in the goods within two years of receipt. When buying second-hand goods, the period
for pointing out defects is reduced to one year.
8.3. The Buyer is not entitled to the right from defective performance:
8.3.1. if the defect was caused by the Buyer themselves,
8.3.2. in case of wear and tear due to normal use of the goods,
8.3.3. for second-hand goods, if there is wear and tear corresponding to the level of their previous use.
8.4. If the goods have a defect, the Buyer may demand its removal. At their option, the Buyer may demand:
8.4.1. delivery of new goods without defect or
8.4.2. repair of the goods,
unless the chosen method of remedying the defect is impossible or disproportionately expensive compared to the other method; this shall
be assessed in particular with regard to the significance of the defect, the value the goods would have had without the defect and whether
the defect can be remedied by the other method without significant difficulties for the Buyer.
8.5. The Seller may refuse to remove the defect if it is impossible or unreasonably costly to do so, particularly in view of the significance
of the defect and the value that the goods would have without the defect.
8.6. The Seller shall take over the goods at their own expense to remove the defect.
8.7. The Buyer may demand a reasonable discount or withdraw from the contract if:
8.7.1. The Seller has refused to remedy the defect or has failed to remedy it in accordance with Sections 8.5 and 8.6,
8.7.2. the defect appears repeatedly,
8.7.3. the defect is a material breach of contract, or
8.7.4. it is evident from the Seller’s statement or the circumstances that the defect will not be remedied within 30 days of the
claim or without significant inconvenience to the Buyer.
8.8. The reasonable discount is determined as the difference between the value of the goods without defect and the defective goods
received by the Buyer.
8.9. The Buyer may not withdraw from the Contract if the defect in the goods is insignificant;
it shall be deemed that the defect is not insignificant.
8.10. If the Buyer withdraws from the Contract, the Seller shall refund the purchase price to the Buyer without undue delay after receiving
the goods or after the Buyer proves to the Seller that they have despatched the goods.
8.11. Unless the goods are perishable or second-hand, the Seller is liable for defects that manifest themselves contrary to the Purchase
Contract after the goods have been taken over within the warranty period (warranty).
8.12. The Buyer shall file a claim with the Seller using the contact details listed below in these Terms and Conditions or at the
Seller’s registered office without undue delay after discovering a defect or other problem.
8.13. In the notice of claim, the Buyer is obliged to provide their contact details, a description of the defect and a request for the method
of settlement of the claim (i.e. what rights from defective performance the Buyer claims).
8.14. The Buyer is obliged to submit to the Seller together with the claim the claimed goods and proof of purchase of the
goods from the Seller (typically an invoice). In the event that the Buyer sends the goods by a shipping service, they are obliged to
pack and send the goods in such a way as to prevent damage during transport.
8.15. The Seller shall issue a written confirmation when the rights from defective performance are exercised, in which they shall indicate the
date when the Buyer filed the claim, what is its content, what method of claim settlement the Buyer requires and the Buyer’s contact
details for the purpose of providing information on claim settlement.
8.16. The claim, including the removal of the defect, must be settled and the Buyer must be informed of this within 30 days of the date of
the claim unless the Seller and the Buyer agree on a longer period. After this period has expired, the Buyer may withdraw from the Contract
or demand a reasonable discount.
8.17. The Seller shall issue the Buyer with the claimed goods and a confirmation of the date and method of settlement of the claim,
including confirmation of the repair and the duration of the repair, or a written justification for the rejection of the claim.
8.18. Any warranty provided by the Seller shall be extended by the time from the time the claim is made until the claim is settled or until
the Buyer is obliged to collect the goods. In the event of an unjustified claim, the quality guarantee is not extended.
8.19. In the case of a legitimate claim, the Buyer is entitled to compensation for the reasonable costs of the claim incurred in connection
with the exercise of the rights under liability for defects (in particular the postage paid by the Buyer when sending the claimed goods).
The Buyer shall send a request for reimbursement to the email address listed below in the Terms and Conditions. In the email, the
Buyer shall include the claim number, account number, and attach proof of the costs incurred (e.g. receipts or other documents).
The Seller shall decide on the appropriateness of the costs incurred by the Buyer.
8.20. Until the Seller fulfils their obligations under the defective performance, the Buyer shall not have to pay the outstanding purchase
price of the goods or part thereof.
8.21. The Seller is not responsible for the evaluation carried out by any of the gemological laboratories that have issued a certificate for
the diamond/precious stone. The evaluation carried out by gemological laboratories is carried out under the conditions considered appropriate
by the particular gemological laboratory, which is governed by them, and it is opinion of the gemological laboratory. In the event that the
Buyer obtains a certificate issued by a different gemological laboratory in which the quality of the diamond/precious stone is assessed
differently, no obligations arise for the Seller. In case of dissatisfaction with the quality of the certified diamond / precious stone,
the Buyer has the right to withdraw from the Contract in accordance with the relevant provisions of the Civil Code and these Terms and
Conditions within fourteen (14) days from the date of receipt of the goods, and the Seller is obliged to refund the purchase price to the
Buyer in such case.
8.22. In evaluating uncertified diamonds and other precious stones, the Seller, like other gemological laboratories, has proceeded under
strict conditions which the Seller believes are appropriate and are the same for all diamonds and other precious stones tested.
This is solely the subjective opinion of the evaluator and the result does not serve as a guarantee of the quality described.
Like other gemological laboratories, no obligations arise for the Seller from this evaluation. The Seller shall not be liable for any
difference in valuation by a third party or other gemological laboratory. In case of dissatisfaction with the quality of a non-certified
diamond or other precious stone, the Buyer has the right to withdraw from the Contract in accordance with the relevant provisions of the
Civil Code and these Terms and Conditions within fourteen (14) days from the date of receipt of the goods, and the Seller is obliged to
refund the purchase price to the Buyer in such case.
9. OTHER RIGHTS AND OBLIGATIONS OF THE PARTIES
9.1. The Buyer acquires ownership of goods by paying the full purchase price of the goods. The risk of damage to the goods passes to the
Buyer at the moment of taking over the goods, or if the Buyer does not take over the goods although the Seller has allowed the Buyer to dispose
of them.
9.2. The Buyer acknowledges that the software and other components forming the Online Store Web Interface (including photographs of the
offered goods) are protected by copyright. The Buyer undertakes not to carry out any activity that could allow them or third parties to
interfere with or use the software or other components of the Online Store Web Interface in an unauthorised manner.
9.3. The Buyer is not entitled to use mechanisms, software or other procedures that could have a negative impact on the operation of
the Online Store Web Interface. The Online Store Web Interface may only be used to the extent that it is not to the detriment of the
rights of other customers of the Seller and that is consistent with its purpose.
9.4. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1820(1)(n) of the Civil Code.
9.5. The Buyer acknowledges that the Seller shall not be liable for errors resulting from third party interference with the Website or
from use of the Website contrary to its intended use.
9.6. The Seller shall not be liable for damage caused to the Buyer or third parties arising from or in connection with the use of the
Website or its unavailability. The Seller shall not be liable for any damage that may be incurred by users as a result of the inability to
use the Website or in direct or indirect connection therewith.
10. DATA PROTECTION AND SENDING COMMERCIAL COMMUNICATIONS
10.1. Information on the processing of the Buyer’s personal data or persons acting for the Buyer in connection with the conclusion and
performance of the Contract can be found in the document ‘Information on the processing of personal data’ available at
https://www.vvdiamonds.cz/gdpr.html.
10.2. The Buyer agrees to receive information related to the Seller’s goods, services or business at the Buyer’s electronic address and
further agrees to receive commercial communications from the Seller at the Buyer’s electronic address if the Buyer has chosen this option.
11. MUTUAL COMMUNICATION
11.1. All notices between the Buyer and the Seller relating to these Terms and Conditions, the Contract or the registration, or to be given on
the basis of these Terms and Conditions, must be in writing and delivered to the other party. The written form requirement is also met if
the notice is sent electronically as an attachment to an e-mail message in PDF format via the following contacts:
11.1.1. contact details of the Seller:
e-mail: [email protected],
phone number: +420 721 639 954,
11.1.2. the Buyer’s contact e-mail address specified in the Order or User Account.
11.2. In the case of sending any physical mail, in particular a notice of withdrawal from the contract, return of goods in the event
of withdrawal from the contract or in the event of a complaint, the Seller’s primary delivery address is the address:
11.2.1. Václav Vaněk, Za Hřištěm 2571/6, 370 10, České Budějovice.
11.3. The Buyer and the Seller undertake that in the event of a change of contact details, they will inform the other party of this
change (i.e. update their details in the User Account) within 3 (three) working days at the latest.
11.4. In the case of orders via the Online Store, invoices will be sent electronically to the Buyer’s e-mail address specified in the
Order or User Account. In the case of a personal meeting, invoices can also be handed over in person, without sending them to the Buyer’s
e-mail address.
11.5. A message is delivered:
11.5.1. in the case of delivery by electronic mail, the moment of its receipt on the incoming mail server; the integrity of messages sent by
electronic mail may be ensured by a certificate,
11.5.2. in the case of delivery in person or through a postal service operator, upon the recipient taking delivery of the shipment,
11.5.3. in the case of delivery in person or through a postal service provider, also by refusing to accept the shipment,
11.5.4. if the addressee (or a person authorised on their behalf) refuses to accept the shipment,
11.5.5. in the case of delivery through a postal service operator, upon the expiry of a period of ten (10) days from the deposit of the
shipment and the giving of a notice to the addressee to take over the deposited shipment, if the shipment is deposited with the postal service
operator even if the addressee has not been informed of the deposit.
12. ONE STOP SHOP
12.1. In accordance with the amendment of the directives governing value added tax (VAT) and the extension of the scope of the so-called
One Stop Shop (OSS) regime, we hereby inform that where the price of our products is quoted with VAT, VAT is calculated according to the
valid and effective Czech legislation. In the case of cross-border trade, the price will always be adjusted according to the VAT rate of
the respective country in accordance with the OSS.
13. DISCLAIMER
13.1. The information on price developments on the Website is for guidance only and is merely a statistical representation. Pricing
information can in no way be considered financial or other professional advice. Future price developments cannot be guaranteed in any way.
13.2. The Seller shall not be liable for the use of goods in a manner that does not correspond to the intended use of the goods or that is
contrary to the instructions for the use of the goods provided by the Seller. The Seller shall also not be liable for any damage or defects
in the goods resulting from the use of the goods in such an improper manner.
14. FINAL PROVISIONS
14.1. The Contract can be concluded in the Czech language. The contracts concluded are archived by the Seller in electronic form. The Buyer
is provided with an e-mail confirmation of the conclusion of the Contract according to these Terms and Conditions, or can access the concluded
contracts through the User Account in the Online Store.
14.2. If the relationship related to the use of the Website or the legal relationship based on the Purchase Contract contains an
international (foreign) element, then the parties agree that the relationship is governed by Czech law. This is without prejudice to the
consumer’s rights under generally binding legislation.
14.3. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, company ID No.: 000 20 869,
Internet address: https://adr.coi.cz/cs.
14.4. The Seller is entitled to sell goods on the basis of a trade licence and the Seller’s activity is not subject to any other authorisation.
Trade inspection is carried out within the scope of its competence by the competent trade licensing authority.
14.5. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision
whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity
of the other provisions. Amendments and additions to the Purchase Contract or the Terms and Conditions must be in written form.
14.6. The Purchase Contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not publicly accessible.
14.7. Individual provisions of these Terms and Conditions may be amended or supplemented by the Seller. The current version of these
Terms and Conditions is published on the Seller’s website.
15. CZECH HALLMARKS
15.1. The hallmark is put on the jewel by the hallmarking authority itself, which marks and declares what metal it is and what purity it is.
15.2. In the VVDiamonds offering you can find the indication of the gold purity of specific jewellery in the form of specified carats:
15.3. 18k gold corresponds to a purity of 750/1000.
15.4. 14k gold corresponds to a purity of 585/1000.
The Terms and Conditions enter into force on 12 August 2025.
